Welcome to Unicis Handbook
The Unicis Handbook is the most accurate guide for how we work and run our company. This handbook is open to the world and everyone is welcome to contribute. You can change this page by clicking the edit link. A request will be made for someone inside the company to review the changes you suggested.
Find What You Need
Not sure where to start? Jump straight to what's relevant for you.
| I am… | Start here |
|---|---|
| A customer evaluating Unicis | About Unicis → Service Commitments → ISO 20000-1 & ISO 27001 |
| A candidate evaluating Unicis | About Unicis → Leadership → Open Positions |
| A partner or vendor | Vendor Questionnaire → Subprocessors → Infrastructure |
| An investor or auditor | MVSP Controls → ISO 27001 → ISO 20000-1 → Policies |
| A new contractor or freelancer | Quick Start → Contractor Security (TPSRM) → Communications |
| A team member | Quick Start → Accountability Chart → Core Processes → Development |
Company
Get to know our company vision, goal and mission, as well as what problem we are trying to solve and what kind of solution we provide.
Communications
This is a place where we talk about what every team member needs to know to work well at Unicis.
Leadership
This is where we talk about what managers and leaders at Unicis need to know to run a great company.
Products
This page covers what all contributors to the open-source community and Unicians should know in order to contribute to the core product.
Why open-source
Here, we discuss why we chose to go with the open-core business model.
Development
We introduce you to the Software Development Life Cycle (SDLC) and how we build the products at Unicis.
Security, Compliance & Infrastructure
In this section, we explain how Unicis handles data privacy, cybersecurity, compliance, and infrastructure.
Trust Center ISO 20000-1:2018 ISO 27001:2022 Service Strategy Infrastructure & Tech Stack
Service Commitments & Performance
Learn about Unicis's service commitments, SLA targets, and real-time performance metrics.
Service Strategy & SLAs Performance Scorecard Security Policy
Operations
In the operations section, we elaborate on tools and applications used internally at Unicis and how to use them.
Recruiting
See all the open positions at Unicis.
Onboarding Training
Mandatory onboarding training for employees and contractors. Access only to employees and contractors.
Quick Links
ISO Certifications & Standards:
- ISO 20000-1:2018 — IT Service Management System
- ISO 27001:2022 — Information Security Management System
Infrastructure & Technology:
- Infrastructure & Tech Stack — Where your data lives
- Trusted Subprocessors — Our vendors and partners
Performance & Accountability:
- Scorecard — Real-time performance metrics
- Accountability Chart — Leadership roles & responsibilities
Compliance & Regulations:
- NIS2 Scope — EU cybersecurity requirements
- CRA Scope — EU cyber resilience requirements
- Privacy Policy — GDPR compliance
- Security Controls — MVSP implementation
Backlinks
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