====== RESELLER PARTNER AGREEMENT ======

**Template Version:** 1.0 | **Last Updated:** August 2026

===== 1. PARTNER DETAILS =====

| **Partner Name** | [INSERT] |
| **Company Registration** | [INSERT] |
| **Contact Person** | [INSERT] |
| **Email** | [INSERT] |
| **Service Categories** | [Cloud SaaS / Self-Hosted / Both] |
| **Agreement Start Date** | [INSERT] |
| **Agreement End Date** | [INSERT: Typically 12 months] |

===== 2. PROGRAM OVERVIEW =====

**Program Type:** Reseller Partner
**Program Code:** RES

Unicis Tech OÜ ("Unicis") engages [Partner Name] ("Partner") as a Reseller Partner under the Unicis Partner Programme. As a Reseller Partner, you resell Unicis licences directly to your customers under your own brand or as part of your managed service offering.

===== 3. PRICING & MARGINS =====

==== 3.1 Reseller Pricing ====
  * **Base Margin:** Up to 30% discount from MSRP
  * **Volume Discounts:** Available for >10 concurrent users (negotiate per engagement)
  * **Price List:** Provided quarterly, 30 days notice before changes
  * **Minimum Order:** No minimum order requirement

==== 3.2 End Customer Pricing ====
Partner may set end-customer pricing independently. Recommended minimum: MSRP or negotiated discount + 10% margin.

==== 3.3 Invoice & Payment ====
  * Invoices issued monthly to Partner
  * Payment terms: Net 30 (or as agreed in contract addendum)
  * Payment method: [Wire transfer / Bank transfer / ACH]
  * Late payment: 1.5% monthly interest after 30 days

===== 4. SERVICE DELIVERY MODEL =====

==== 4.1 Cloud SaaS Resale ====
Partner sells Unicis Cloud subscriptions to end customers. Unicis manages:
  * Platform hosting & infrastructure
  * User management & access control
  * System maintenance & uptime (99.5% SLA)
  * Security patches & updates

Partner manages:
  * Customer onboarding & training
  * First-line support
  * Billing & invoicing (via Unicis or Partner-managed)

==== 4.2 Self-Hosted Resale ====
Partner deploys Unicis on customer's infrastructure (on-premises or customer private cloud).
  * Unicis provides deployment licence & support
  * Partner responsible for infrastructure, maintenance, backup
  * Customer controls all data and hosting

===== 5. PARTNER RESPONSIBILITIES =====

  * Provision & manage customer access
  * Provide first-level technical support (target: 24-48h response)
  * Deliver product training to customer teams
  * Maintain professional relationship with customers
  * Comply with security & data protection standards
  * Report monthly active users to Unicis
  * Not resell without written authorization

===== 6. UNICIS RESPONSIBILITIES =====

  * Provide reseller pricing & margin structure
  * Grant access to Partner Portal (customer management, billing)
  * Provide white-label assets (logos, documentation)
  * Deliver tier-1 technical support (escalations from Partner)
  * Provide product training certification program
  * Assign dedicated partner manager
  * Prioritize technical support for Partner customers

===== 7. WHITE-LABEL OPTION =====

==== 7.1 Availability ====
White-label option available for qualified Reseller Partners with minimum commitment of [INSERT: 5-10 users] or [INSERT: €X annual MRR].

==== 7.2 Custom Branding ====
White-label deployment includes:
  * Custom domain (your.company.com)
  * Custom logo & color theme
  * Custom privacy policy & terms (legal review required)
  * Custom email domain (noreply@your.company.com)

==== 7.3 White-Label Terms ====
  * Setup fee: [INSERT: One-time cost]
  * Rebranding changes: €500 per request
  * Custom integrations: Available at hourly services rate

===== 8. SUPPORT TIERS =====

| **Level** | **Response Time** | **Hours** | **Availability** |
| Standard | 48 business hours | 09:00-18:00 CET | Weekdays |
| Priority | 24 business hours | 09:00-18:00 CET | Weekdays |
| Enterprise | 4 business hours | 24/7 | 24/7 |

[INSERT: Map which tier Partner receives]

===== 9. COMPLIANCE & DATA PROTECTION =====

Partner agrees to:
  * Comply with GDPR, CCPA, and applicable data protection laws
  * Execute Unicis Data Processing Agreement (DPA)
  * Not disclose customer data to third parties without consent
  * Implement appropriate security measures (minimum: encryption, 2FA)
  * Report any security incidents within 24 hours
  * Maintain SOC 2 or ISO 27001 certification (recommended)

===== 10. INTELLECTUAL PROPERTY & BRANDING =====

  * Unicis retains all IP rights to platform, code, documentation
  * Partner may use Unicis name/logo only as authorized
  * Partner may not modify or reverse-engineer Unicis software
  * Partner may not redistribute without written permission

===== 11. TERMINATION =====

==== 11.1 Termination Rights ====
Either party may terminate with 60 days written notice for any reason.

==== 11.2 Transition Period ====
Upon termination, Partner may continue supporting existing customers for 90 days to ensure transition.

==== 11.3 Customer Handover ====
Customer data will be made available in standard export format (CSV/JSON) within 30 days of termination.

===== 12. PARTNER DIRECTOR LISTING =====

Qualified Partner will be listed in Unicis public partner directory with:
  * Company name & logo
  * Service region
  * Specializations (e.g., "NIS2 Implementation")
  * Contact information

===== 13. FINANCIAL TERMS =====

| **Pricing Model** | Discount-based (up to 30% margin) |
| **Invoice Frequency** | Monthly |
| **Payment Terms** | Net 30 |
| **Tax** | Included in quoted price (€ EUR) |
| **Currency** | EUR (or as negotiated) |

===== 14. SIGNATURE & ACCEPTANCE =====

| **Partner Name** | _________________________ |
| **Authorized Signatory** | _________________________ |
| **Date** | _________________________ |
| **Unicis Representative** | _________________________ |
| **Date** | _________________________ |

===== 15. NOTES & SPECIAL TERMS =====

[INSERT ANY CUSTOM TERMS, TERRITORY RESTRICTIONS, VOLUME COMMITMENTS, OR SPECIAL ARRANGEMENTS]

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**Document Status:** Draft | **Last Reviewed:** [DATE]