====== Tech Stack Applications ======

This page lists all applications used internally to run Unicis. Every tool has a single DRI (Directly Responsible Individual) who owns access management and is the first point of contact for issues.

[[pub:operations|← Back to Operations]]

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===== Communication & Collaboration =====

^ Tool ^ Purpose ^ URL ^ DRI ^ Notes ^
| **Element / Matrix** | Internal team chat | [[https://matrix.unicis.tech|matrix.unicis.tech]] | Predrag | Primary async communication channel for all Unicians |
| **Nextcloud Talk** | Internal video calls and voice (up to ~15 people) | [[https://cloud.unicis.tech|cloud.unicis.tech]] | Predrag | Used for daily standups, 1:1s, and small team calls |
| **Jitsi** | Video calls with external parties or 15+ participants | [[https://meet.unicis.tech|meet.unicis.tech]] | Peter | Use for All Hands, EU project consortium calls, and large external meetings |
| **Discord** | External community chat and partner communications | [[https://discord.gg/unicis|discord.gg/unicis]] | Alexander | Public-facing; community support, announcements, partner channel |
| **Nextcloud Calendar** | Shared team calendars and appointment scheduling | [[https://cloud.unicis.tech|cloud.unicis.tech]] | Predrag | Use for scheduling internal meetings and shared availability |

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===== Document & Knowledge Management =====

^ Tool ^ Purpose ^ URL ^ DRI ^ Notes ^
| **Nextcloud Files** | Document storage, sharing, and collaboration | [[https://cloud.unicis.tech|cloud.unicis.tech]] | Predrag | Primary document store for contracts, EU project files, financial records |
| **DokuWiki (Handbook)** | Company handbook and internal knowledge base | [[https://handbook.unicis.tech|handbook.unicis.tech]] | Predrag | Public handbook; internal processes, SOPs, and EOS documentation |
| **Moodle** | Online training delivery | [[https://learn.unicis.tech|learn.unicis.tech]] | Predrag | Used for onboarding training and EU project training deliverables |

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===== Project Management & Operations =====

^ Tool ^ Purpose ^ URL ^ DRI ^ Notes ^
| **OpenProject** | Project management, budget tracking, timesheets | [[https://scrum.unicis.tech|scrum.unicis.tech]] | Peter | Tracks Rocks, EU project deliverables, sprints, and time logging |
| **[[https://erp.unicis.tech|Dolibarr]]** | CRM, vendor/partner management, subscriptions, invoicing | [[https://erp.unicis.tech|erp.unicis.tech]] | Predrag | Single source of truth for all customer, vendor, and partner records |
| **Wise** | Online payments and bank transfers | [[https://wise.com|wise.com]] | Predrag | Used for invoicing payment links, partner commissions, and vendor payments |
| **n8n** | Workflow automation and integrations | Internal | Peter | Connects Mautic, Dolibarr, FreeScout, Matrix, and other tools via automated workflows |

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===== Marketing & Customer Engagement =====

^ Tool ^ Purpose ^ URL ^ DRI ^ Notes ^
| **Mautic** | Newsletter, customer engagement, and audience segmentation | Internal | Ksenija | All email marketing, onboarding sequences, and newsletter sends |
| **Matomo** | Web analytics and visitor tracking | Internal | Ksenija | Privacy-respecting analytics for unicis.tech; replaces Google Analytics |
| **Fider** | Public feedback portal and roadmap planning | [[https://feedback.unicis.tech|feedback.unicis.tech]] | Predrag | Community-facing product roadmap; primary input for quarterly Rock planning |

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===== Customer Support =====

^ Tool ^ Purpose ^ URL ^ DRI ^ Notes ^
| **FreeScout** | Support inbox and team email management | Internal | Predrag | All inbound support requests; shared team inbox for support@unicis.tech |
| **LimeSurvey** | Surveys, polls, and structured feedback collection | Internal | Predrag | Used for EU project surveys, customer satisfaction, and event feedback |

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===== Development & Infrastructure =====

^ Tool ^ Purpose ^ URL ^ DRI ^ Notes ^
| **GitHub** | Source code, issues, PRs, and community contributions | [[https://github.com/unicis|github.com/unicis]] | Peter | Primary repository for Unicis Platform CE |
| **GitLab** | Private repos, CI/CD pipelines, and status page MonitorBot | Internal | Peter | Infrastructure automation and private project repos |
| **Grafana / Prometheus** | Infrastructure monitoring and alerting | Internal | Peter | Monitors all self-hosted services; alerts via Matrix |
| **CrowdSec** | Security monitoring and threat detection | Internal | Peter | Integrated with Grafana; alerts on suspicious activity |
| **status.unicis.tech** | Public platform status page | [[https://status.unicis.tech|status.unicis.tech]] | Peter | cState-based; updated automatically via MonitorBot |

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===== Tool Access =====

Access to internal tools is managed by the DRI listed above. To request access:

  - Message the DRI directly via [[pub:company/communications#matrixelement|Element/Matrix]]
  - For tools requiring accounts (OpenProject, Nextcloud, Dolibarr), the DRI will create your account
  - All access is revoked immediately upon offboarding — see [[pub:company/communications#departure_communication|Departure communication]]

> 🔒 **Security note:** Never share credentials for any Unicis tool. Each person must have their own account. If you need access and do not have it, ask the DRI — do not use someone else's login.

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[[pub:operations:service_vendor_providers|→ See Vendor/Service Providers]] | [[pub:operations|← Back to Operations]]

{{tag>operations tools tech-stack applications}}