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- Platform Release
- ====== Platform Release ====== [[pub:processes:start|← Back to Core Processes]] ---- ===== Purpose ===== To ship Unicis Platform releases consistently, with clear quality gates, predictable communication, and no surprises for customers or the community. ===== Owner ===== **
- Customer Onboarding
- er via the unicis.tech signup form (Mautic notification) or via a direct outreach that results in a trial account being created. ===== Steps ===== - **Signup confirmation** — Mautic sends automated welcome email with gettin
- EU Project Delivery
- Purpose ===== To deliver EU-funded project obligations (deliverables, milestones, reporting) on time... internal ownership, and without disrupting core platform work. ===== Owner ===== **Predrag Tasevski*... agement ===== Trigger ===== This process starts at the beginning of each active EU project reporting... ===== Steps ===== - **Deliverable mapping** — At the start of each project period (or quarter), Ks
- Invoicing & Billing
- ====== Invoicing & Billing ====== > 🔄 **Status: Draft** — Will be updated when billing.unicis.tech is live. [[pub:processes:start|← Back to Core ... ---- ===== Purpose ===== To issue invoices accurately, collect payment reliably, and maintain clean ... renewal, (b) a new customer subscription is activated, (c) a partner commission is due, or (d) an EU
- Core Processes
- ==== This section documents the Core Processes that run Unicis. A Core Process is a named, repeatable workflow that produces a consistent result. Every process has a single owner, a clear set of step... as the team grows, onboards new Unicians, and operates across time zones. > 📌 **Rule:** If a process
- Partner Onboarding
- ====== Partner Onboarding ====== > 🔄 **Status: Draft** — This process is defined but not yet fully operational. billing.unicis.tech and the partner programme are in development. Update this page when the partner programme launches. ... === Purpose ===== To onboard new reseller, integration, or referral partners into the Unicis partner
- Support Resolution
- ====== Support Resolution ====== > 🔄 **Status: Draft** — Review and approve at next Quarterly Session. [[pub:processes:start|← Back to Core Proc... ests consistently, with clear response time expectations and a closed feedback loop. ===== Owner ===== **Predrag Tasevski** — Community & Integrations ===== Trigger ===== This process starts whe
- Process Template
- ====== Process Template ====== //Copy this page when creating a new Core Process. Replace all placeholder text in [brackets... === Purpose ==== [Why does this process exist? What problem does it solve? One or two sentences.] ==== Owner ==== **[Full name]** — [Seat / Role] The owner is accountable for this proces