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Platform Release: 6 Hits, Last modified: 8 days ago; munication, and no surprises for customers or the community. ===== Owner ===== **Peter Zlatev** — CTO ====... upgrade guide link. \\//Tool: Sveltia CMS// - **Community announcement** — Predrag posts the release announ... ent to: LinkedIn, Discord #announcements, Matrix #community, and GitHub Discussions. Links to the blog post. ... (if major release)** — For minor/patch releases, community posts are sufficient. For major releases (new fra
Support Resolution: 4 Hits, Last modified: 8 days ago; --- ===== Purpose ===== To resolve customer and community support requests consistently, with clear respons... loop. ===== Owner ===== **Predrag Tasevski** — Community & Integrations ===== Trigger ===== This process... ssues** — bug tracking * **Discord / Matrix** — community support channels * **OpenProject** — documentat... ---- [[pub:processes:start|← Back to Core Processes]] {{tag>processes support community customer-success}}
Customer Onboarding: 3 Hits, Last modified: 8 days ago; [https://www.unicis.tech/docs/|Unicis Docs]], and community Discord invite. \\//Tool: FreeScout// - **7-day... cord. Assign to Alexander for ongoing support and community engagement. \\//Tool: Matrix, Discord// ===== Ou... nment * **Matrix / Discord** — ongoing customer community ===== Notes / Exceptions ===== * **EU Project