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- Platform Release
- freeze** — All in-scope PRs must be submitted. No new features added after feature freeze. Ongoing work... veltia CMS). Structure: summary paragraph, What's New, Bug Fixes, Known Issues, Upgrade Notes. \\//Tool... - **Deployment verified** — Peter confirms the new version is live on the SaaS instance. Checks stat... LinkedIn, Discord, Matrix, GitHub// - **Mautic newsletter (if major release)** — For minor/patch rel
- Customer Onboarding
- Processes]] ---- ===== Purpose ===== To take a new trial signup from first contact to an active, val... ===== Trigger ===== This process starts when a new trial signup is confirmed — either via the unicis... [[https://erp.unicis.tech|Dolibarr]]** — Create a new third-party (Tiers) record in [[https://erp.unici
- Core Processes
- rs consistent quality as the team grows, onboards new Unicians, and operates across time zones. > 📌 **... e affects the workflow. ---- ===== How to Add a New Process ===== - Copy the [[pub:processes:process_template|Process Template]] - Create a new page under ''/pub/processes/'' - Add it to the
- Process Template
- Template ====== //Copy this page when creating a new Core Process. Replace all placeholder text in [br... condition that initiates this process — e.g., "a new trial signup is confirmed in Mautic", "a GitHub r
- EU Project Delivery
- ach active EU project reporting period, or when a new deliverable milestone is due within the next 60 d
- Invoicing & Billing
- a customer subscription is due for renewal, (b) a new customer subscription is activated, (c) a partner
- Partner Onboarding
- rocesses]] ---- ===== Purpose ===== To onboard new reseller, integration, or referral partners into
- Support Resolution
- Matrix are copied to FreeScout by Alexander as a new conversation. GitHub Issues that are support requ