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Support Resolution: 4 Hits, Last modified: 8 days ago; ool: FreeScout// - **Triage (within 4 business hours)** — Alexander triages the ticket: Is it a bug, ... — Critical (data loss, auth failure, outage) | 2 hours | 24 hours | | P1 — High (feature broken, workaround available) | 4 business hours | 3 business days | | P2 — Normal (usage questio
Customer Onboarding: 1 Hits, Last modified: 8 days ago; icis.tech|Nextcloud Talk]]// - **Follow-up + resources (within 24h of call)** — Send follow-up email
EU Project Delivery: 1 Hits, Last modified: 8 days ago; tracking, milestone management, Scorecard metric source * **Nextcloud** — document storage and intern
Platform Release: 1 Hits, Last modified: 8 days ago; -deployment ===== Tools ===== * **GitHub** — source control, PRs, milestones, release tags * **CI