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--- pub:company:service_strategy [21.07.2026 13:39] – Update Service Strategy with comprehensive cross-links for navigation Predrag Tasevski
+++ pub:company:service_strategy [21.07.2026 14:00] (current) – Update tech stack: Jitsi and LimeSurvey are self-hosted; GitLab EU for code Predrag Tasevski
@@ Line 35: / Line 35: @@
   * ❌ Your data classification or privacy decisions — that's your choice
   * ❌ Your compliance obligations — we provide tools; you define your scope
-  * ❌ Third-party platforms (AWS, Mautic, Dolibarr, GitHub, etc.) — vendors manage their security
+  * ❌ Third-party platforms (Mautic, Dolibarr, Nextcloud, etc.) — vendors manage their security
   * ❌ Your internal access control — you decide who in your org uses Unicis
@@ Line 115: / Line 115: @@
 | **Security Question** | [[mailto:security@unicis.tech|security@unicis.tech]] | 2 hours |
-====== Service Dependencies ======
+====== Infrastructure & Service Dependencies ======
-Unicis relies on trusted vendors for infrastructure and services:
+**Unicis Platform Hosting:**
+  * **Primary Infrastructure** — Scaleway VPS in Amsterdam (EU only)
+  * **AI Endpoint & DNS** — OVH (AI processing and domain management)
+  * Additional EU regions available on request
-  * **AWS / Hetzner** — Cloud infrastructure (servers, storage, redundancy)
+**Self-Hosted Services (On Scaleway):**
-  * **Mautic** — Email marketing / lead nurture
+  * Mautic — Email marketing and lead nurture (deprecated soon)
-  * **Dolibarr** — ERP/CRM system
+  * Dolibarr — ERP/CRM system for accounts and subscriptions
-  * **GitHub** — Code repository
+  * Nextcloud — Document storage and collaboration
-  * **Jitsi** — Video conferencing
+  * OpenProject — Project management and budget tracking
+  * Moodle — Training and learning management
+  * FreeScout — Support ticket management
+  * Jitsi — Video conferencing for 15+ participants
+  * LimeSurvey — Surveys, polls, feedback collection
+  * Element/Matrix — Internal team communication
+  * n8n — Workflow automation and integrations
+  * Matomo — Analytics and usage metrics
+  * Fider — Feedback and feature roadmap
-All vendors are assessed for security and reliability. See [[pub:trust_center:subprocessors|Trusted Subprocessors]] for vendor details and contracts.
+**Code Repository:**
+  * **GitLab EU** — Proprietary code repository and CI/CD pipeline (EU-based)
+**Third-Party Cloud Services:**
+  * Wise — Payment processing and transfers
+  * Discord — Community and partner communication
+**Data Location:**
+  * Primary services hosted in **Amsterdam, EU (Scaleway)**
+  * All customer data remains in EU jurisdiction
+  * Compliant with GDPR, NIS2, and CRA data residency requirements
+  * Code stored in EU-based GitLab
+All vendors are assessed for security and reliability. See [[pub:trust_center:subprocessors|Trusted Subprocessors]] for vendor details and contracts. For detailed infrastructure information, see [[pub:trust_center:infrastructure_and_tech_stack|Infrastructure & Tech Stack]].
 ====== Risk Management ======
@@ Line 156: / Line 180: @@
   * [[pub:trust_center:risk_framework|Risk Assessment Framework]] — How we manage risks
   * [[pub:trust_center:subprocessors|Trusted Subprocessors]] — Vendor details
+  * [[pub:trust_center:infrastructure_and_tech_stack|Infrastructure & Tech Stack]] — Where your data lives
   * [[pub:company:accountability_chart|Accountability Chart]] — Leadership roles
   * [[pub:company:traction|Quarterly Planning & Reviews]] — How we review performance