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pub:company:service_strategy [21.07.2026 13:56] – [Support & Escalation] Predrag Tasevskipub:company:service_strategy [21.07.2026 14:00] (current) – Update tech stack: Jitsi and LimeSurvey are self-hosted; GitLab EU for code Predrag Tasevski
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 **How to reach us:** **How to reach us:**
  
-^ Issue Type ^ Contact ^ Response Time ^+| Issue Type | Contact | Response Time | 
 +|---|---|---|
 | **Critical Incident (P1)** | [[https://unicis.tech/support|Support Portal]] or emergency email | 2 hours | | **Critical Incident (P1)** | [[https://unicis.tech/support|Support Portal]] or emergency email | 2 hours |
 | **Urgent (P2)** | Support Portal | 8 hours | | **Urgent (P2)** | Support Portal | 8 hours |
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   * Additional EU regions available on request   * Additional EU regions available on request
  
-**Integrated Third-Party Services:** +**Self-Hosted Services (On Scaleway):** 
-  * **Mautic** — Email marketing and lead nurture +  * Mautic — Email marketing and lead nurture (deprecated soon) 
-  * **Dolibarr** — ERP/CRM system for accounts and subscriptions +  * Dolibarr — ERP/CRM system for accounts and subscriptions 
-  * **Nextcloud** — Document storage and collaboration +  * Nextcloud — Document storage and collaboration 
-  * **OpenProject** — Project management and budget tracking +  * OpenProject — Project management and budget tracking 
-  * **FreeScout** — Support ticket management +  * Moodle — Training and learning management 
-  * **Jitsi** — Video conferencing for 15+ participants +  * FreeScout — Support ticket management 
-  * **GitHub** — Code repository and CI/CD+  * Jitsi — Video conferencing for 15+ participants 
 +  * LimeSurvey — Surveys, polls, feedback collection 
 +  * Element/Matrix — Internal team communication 
 +  * n8n — Workflow automation and integrations 
 +  * Matomo — Analytics and usage metrics 
 +  * Fider — Feedback and feature roadmap 
 + 
 +**Code Repository:** 
 +  * **GitLab EU** — Proprietary code repository and CI/CD pipeline (EU-based) 
 + 
 +**Third-Party Cloud Services:** 
 +  * Wise — Payment processing and transfers 
 +  * Discord — Community and partner communication
  
 **Data Location:** **Data Location:**
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   * All customer data remains in EU jurisdiction   * All customer data remains in EU jurisdiction
   * Compliant with GDPR, NIS2, and CRA data residency requirements   * Compliant with GDPR, NIS2, and CRA data residency requirements
 +  * Code stored in EU-based GitLab
  
-All vendors are assessed for security and reliability. See [[pub:trust_center:subprocessors|Trusted Subprocessors]] for vendor details and contracts.+All vendors are assessed for security and reliability. See [[pub:trust_center:subprocessors|Trusted Subprocessors]] for vendor details and contracts. For detailed infrastructure information, see [[pub:trust_center:infrastructure_and_tech_stack|Infrastructure & Tech Stack]].
  
 ====== Risk Management ====== ====== Risk Management ======
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   * [[pub:trust_center:risk_framework|Risk Assessment Framework]] — How we manage risks   * [[pub:trust_center:risk_framework|Risk Assessment Framework]] — How we manage risks
   * [[pub:trust_center:subprocessors|Trusted Subprocessors]] — Vendor details   * [[pub:trust_center:subprocessors|Trusted Subprocessors]] — Vendor details
 +  * [[pub:trust_center:infrastructure_and_tech_stack|Infrastructure & Tech Stack]] — Where your data lives
   * [[pub:company:accountability_chart|Accountability Chart]] — Leadership roles   * [[pub:company:accountability_chart|Accountability Chart]] — Leadership roles
   * [[pub:company:traction|Quarterly Planning & Reviews]] — How we review performance   * [[pub:company:traction|Quarterly Planning & Reviews]] — How we review performance