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pub:home [07.06.2026 14:23] – Predrag Tasevskipub:home [21.07.2026 13:49] (current) – Update homepage to include new Phase 1 ISO, infrastructure, and service strategy pages Predrag Tasevski
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 The Unicis Handbook is the most accurate guide for how we work and run our company. This handbook is open to the world and everyone is welcome to contribute. You can change this page by clicking the edit link. A request will be made for someone inside the company to review the changes you suggested. The Unicis Handbook is the most accurate guide for how we work and run our company. This handbook is open to the world and everyone is welcome to contribute. You can change this page by clicking the edit link. A request will be made for someone inside the company to review the changes you suggested.
  
 +===== Find What You Need =====
 +
 +Not sure where to start? Jump straight to what's relevant for you.
 +
 +^ I am... ^ Start here ^
 +| A **customer** evaluating Unicis | [[pub:company:unicis|About Unicis]] → [[pub:company:service_strategy|Service Commitments]] → [[pub:trust_center:iso_20000_1_overview|ISO 20000-1]] & [[pub:trust_center:iso_27001_overview|ISO 27001]] |
 +| A **candidate** evaluating Unicis | [[pub:company:unicis|About Unicis]] → [[pub:company:leadership|Leadership]] → [[pub:recruitment:open_positions|Open Positions]] |
 +| A **partner or vendor** | [[pub:trust_center:vendor_questionnaires|Vendor Questionnaire]] → [[pub:trust_center:subprocessors|Subprocessors]] → [[pub:trust_center:infrastructure_and_tech_stack|Infrastructure]] |
 +| An **investor or auditor** | [[pub:trust_center:controls|MVSP Controls]] → [[pub:trust_center:iso_27001_overview|ISO 27001]] → [[pub:trust_center:iso_20000_1_overview|ISO 20000-1]] → [[pub:trust_center:policies|Policies]] |
 +| A **new contractor or freelancer** | [[pub:company:quick_start|Quick Start]] → [[pub:trust_center:tpsrm|Contractor Security (TPSRM)]] → [[pub:company:communications|Communications]] |
 +| A **team member** | [[pub:company:quick_start|Quick Start]] → [[pub:company:accountability_chart|Accountability Chart]] → [[pub:processes:start|Core Processes]] → [[pub:development|Development]] |
  
 ===== Company ===== ===== Company =====
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 Get to know our company vision, goal and mission, as well as what problem we are trying to solve and what kind of solution we provide. Get to know our company vision, goal and mission, as well as what problem we are trying to solve and what kind of solution we provide.
  
-<button primary url="pub:company">Company</button>+<button primary url="pub:company">Company</button> <button primary url="pub:company:eos">EOS Overview</button> <button primary url="pub:company:accountability_chart">Accountability Chart</button> 
 ===== Communications ===== ===== Communications =====
  
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 This is where we talk about what managers and leaders at Unicis need to know to run a great company. This is where we talk about what managers and leaders at Unicis need to know to run a great company.
  
-<button primary url="pub:company:leadership">Leadership</button>+<button primary url="pub:company:leadership">Leadership</button> <button primary url="pub:company:scorecard">Scorecard</button>
  
 ===== Products ===== ===== Products =====
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 This page covers what all contributors to the open-source community and Unicians should know in order to contribute to the core product. This page covers what all contributors to the open-source community and Unicians should know in order to contribute to the core product.
  
-<button primary url="url="pub:company:products">Products</button>+<button primary url="pub:company:products">Products</button>
  
 ===== Why open-source ===== ===== Why open-source =====
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 <button primary url="pub:development">Development</button> <button primary url="pub:development">Development</button>
  
-===== Security and Compliance =====+===== Security, Compliance & Infrastructure =====
  
-In this section, we explain how Unicis handles data privacy, cybersecurity, and compliance.+In this section, we explain how Unicis handles data privacy, cybersecurity, compliance, and infrastructure.
  
-<button primary url="pub:trust_center">Trust Center</button>+<button primary url="pub:trust_center">Trust Center</button> <button primary url="pub:trust_center:iso_20000_1_overview">ISO 20000-1:2018</button> <button primary url="pub:trust_center:iso_27001_overview">ISO 27001:2022</button> <button primary url="pub:company:service_strategy">Service Strategy</button> <button primary url="pub:trust_center:infrastructure_and_tech_stack">Infrastructure & Tech Stack</button> 
 + 
 +===== Service Commitments & Performance ===== 
 + 
 +Learn about Unicis's service commitments, SLA targets, and real-time performance metrics. 
 + 
 +<button primary url="pub:company:service_strategy">Service Strategy & SLAs</button> <button primary url="pub:company:scorecard">Performance Scorecard</button> <button primary url="pub:trust_center:isms_policy">Security Policy</button>
  
 ===== Operations ===== ===== Operations =====
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 ===== Onboarding Training ===== ===== Onboarding Training =====
  
-Mandatory onboarding training for employees and contractors.  +Mandatory onboarding training for employees and contractors.
 <wrap alert>Access only to employees and contractors.</wrap> <wrap alert>Access only to employees and contractors.</wrap>
  
 <button primary url="onboarding:start">Unicis Onboarding</button> <button primary url="onboarding:start">Unicis Onboarding</button>
  
 +----
 +
 +====== Quick Links ======
 +
 +**ISO Certifications & Standards:**
 +  * [[pub:trust_center:iso_20000_1_overview|ISO 20000-1:2018]] — IT Service Management System
 +  * [[pub:trust_center:iso_27001_overview|ISO 27001:2022]] — Information Security Management System
 +  * [[pub:trust_center:isms_policy|Information Security Policy]]
 +  * [[pub:trust_center:risk_framework|Risk Assessment Framework]]
 +  * [[pub:trust_center:document_control_procedure|Document Control Procedure]]
 +
 +**Infrastructure & Technology:**
 +  * [[pub:trust_center:infrastructure_and_tech_stack|Infrastructure & Tech Stack]] — Where your data lives
 +  * [[pub:trust_center:subprocessors|Trusted Subprocessors]] — Our vendors and partners
 +  * [[pub:trust_center:vendor_questionnaires|Vendor Security Assessment]]
 +
 +**Performance & Accountability:**
 +  * [[pub:company:service_strategy|Service Strategy & Commitments]]
 +  * [[pub:company:scorecard|Scorecard]] — Real-time performance metrics
 +  * [[pub:company:accountability_chart|Accountability Chart]] — Leadership roles & responsibilities
 +
 +**Compliance & Regulations:**
 +  * [[pub:trust_center:nis2_scope_determination|NIS2 Scope]] — EU cybersecurity requirements
 +  * [[pub:trust_center:cra_scope_determination|CRA Scope]] — EU cyber resilience requirements
 +  * [[pub:trust_center:policies:privacy_policy|Privacy Policy]] — GDPR compliance
 +  * [[pub:trust_center:controls|Security Controls]] — MVSP implementation
  
 {{tag>handbook start home}} {{tag>handbook start home}}
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 {{backlinks>.}} {{backlinks>.}}
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