Tech Stack Applications
This page lists all applications used internally to run Unicis. Every tool has a single DRI (Directly Responsible Individual) who owns access management and is the first point of contact for issues.
Communication & Collaboration
| Tool | Purpose | URL | DRI | Notes |
|---|---|---|---|---|
| Element / Matrix | Internal team chat | matrix.unicis.tech | Predrag | Primary async communication channel for all Unicians |
| Nextcloud Talk | Internal video calls and voice (up to ~15 people) | cloud.unicis.tech | Predrag | Used for daily standups, 1:1s, and small team calls |
| Jitsi | Video calls with external parties or 15+ participants | meet.unicis.tech | Peter | Use for All Hands, EU project consortium calls, and large external meetings |
| Discord | External community chat and partner communications | discord.gg/unicis | Alexander | Public-facing; community support, announcements, partner channel |
| Nextcloud Calendar | Shared team calendars and appointment scheduling | cloud.unicis.tech | Predrag | Use for scheduling internal meetings and shared availability |
Document & Knowledge Management
| Tool | Purpose | URL | DRI | Notes |
|---|---|---|---|---|
| Nextcloud Files | Document storage, sharing, and collaboration | cloud.unicis.tech | Predrag | Primary document store for contracts, EU project files, financial records |
| DokuWiki (Handbook) | Company handbook and internal knowledge base | handbook.unicis.tech | Predrag | Public handbook; internal processes, SOPs, and EOS documentation |
| Moodle | Online training delivery | learn.unicis.tech | Predrag | Used for onboarding training and EU project training deliverables |
Project Management & Operations
| Tool | Purpose | URL | DRI | Notes |
|---|---|---|---|---|
| OpenProject | Project management, budget tracking, timesheets | scrum.unicis.tech | Peter | Tracks Rocks, EU project deliverables, sprints, and time logging |
| Dolibarr | CRM, vendor/partner management, subscriptions, invoicing | erp.unicis.tech | Predrag | Single source of truth for all customer, vendor, and partner records |
| Wise | Online payments and bank transfers | wise.com | Predrag | Used for invoicing payment links, partner commissions, and vendor payments |
| n8n | Workflow automation and integrations | Internal | Peter | Connects Mautic, Dolibarr, FreeScout, Matrix, and other tools via automated workflows |
Marketing & Customer Engagement
| Tool | Purpose | URL | DRI | Notes |
|---|---|---|---|---|
| Mautic | Newsletter, customer engagement, and audience segmentation | Internal | Ksenija | All email marketing, onboarding sequences, and newsletter sends |
| Matomo | Web analytics and visitor tracking | Internal | Ksenija | Privacy-respecting analytics for unicis.tech; replaces Google Analytics |
| Fider | Public feedback portal and roadmap planning | feedback.unicis.tech | Predrag | Community-facing product roadmap; primary input for quarterly Rock planning |
Customer Support
| Tool | Purpose | URL | DRI | Notes |
|---|---|---|---|---|
| FreeScout | Support inbox and team email management | Internal | Predrag | All inbound support requests; shared team inbox for support@unicis.tech |
| LimeSurvey | Surveys, polls, and structured feedback collection | Internal | Predrag | Used for EU project surveys, customer satisfaction, and event feedback |
Development & Infrastructure
| Tool | Purpose | URL | DRI | Notes |
|---|---|---|---|---|
| GitHub | Source code, issues, PRs, and community contributions | github.com/unicis | Peter | Primary repository for Unicis Platform CE |
| GitLab | Private repos, CI/CD pipelines, and status page MonitorBot | Internal | Peter | Infrastructure automation and private project repos |
| Grafana / Prometheus | Infrastructure monitoring and alerting | Internal | Peter | Monitors all self-hosted services; alerts via Matrix |
| CrowdSec | Security monitoring and threat detection | Internal | Peter | Integrated with Grafana; alerts on suspicious activity |
| status.unicis.tech | Public platform status page | status.unicis.tech | Peter | cState-based; updated automatically via MonitorBot |
Tool Access
Access to internal tools is managed by the DRI listed above. To request access:
- Message the DRI directly via Element/Matrix
- For tools requiring accounts (OpenProject, Nextcloud, Dolibarr), the DRI will create your account
- All access is revoked immediately upon offboarding — see Departure communication
🔒 Security note: Never share credentials for any Unicis tool. Each person must have their own account. If you need access and do not have it, ask the DRI — do not use someone else's login.