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pub:trust_center:document_control_procedure [21.07.2026 13:27] – Document Control and Handbook Management Procedure Predrag Tasevskipub:trust_center:document_control_procedure [21.07.2026 13:37] (current) – Update Document Control Procedure with comprehensive cross-links Predrag Tasevski
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 | Content Type | Examples | Who Approves | | Content Type | Examples | Who Approves |
 |---|---|---| |---|---|---|
-| **Policies** | IT Security Policy, ISMS Policy, Privacy Policy | CEO (Predrag) | +| **Policies** | [[pub:trust_center:isms_policy|Information Security Policy]], [[pub:trust_center:policies:it_security_policy|IT Security Policy]], [[pub:trust_center:policies:privacy_policy|Privacy Policy]] | CEO (Predrag) | 
-| **Standards Commitments** | ISO 20000-1, ISO 27001 overviews | CEO (Predrag) | +| **Standards Commitments** | [[pub:trust_center:iso_20000_1_overview|ISO 20000-1]], [[pub:trust_center:iso_27001_overview|ISO 27001]] overviews | CEO (Predrag) | 
-| **Service Commitments** | Service Strategy, SLA targets | CEO (Predrag) | +| **Service Commitments** | [[pub:company:service_strategy|Service Strategy]], [[pub:company:scorecard|Scorecard]] targets | CEO (Predrag) | 
-| **Team Processes** | Customer Onboarding, Platform Release, Support | Team (process owners) — no CEO approval needed |+| **Team Processes** | [[pub:processes:start|Core Processes]], procedures | Team (process owners) — no CEO approval needed |
 | **Reference Material** | Glossary, FAQ, links | No formal approval — updated as needed | | **Reference Material** | Glossary, FAQ, links | No formal approval — updated as needed |
  
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 CEO reviews and confirms all **policy & standards** pages are current: CEO reviews and confirms all **policy & standards** pages are current:
  
-  * ISO 20000-1 overview +  * [[pub:trust_center:iso_20000_1_overview|ISO 20000-1 overview]] 
-  * ISO 27001 overview +  * [[pub:trust_center:iso_27001_overview|ISO 27001 overview]] 
-  * ISMS Policy +  * [[pub:trust_center:isms_policy|ISMS Policy]] 
-  * IT Security Policy +  * [[pub:trust_center:policies:it_security_policy|IT Security Policy]] 
-  * Privacy Policy +  * [[pub:trust_center:policies:privacy_policy|Privacy Policy]] 
-  * Service Strategy +  * [[pub:company:service_strategy|Service Strategy]] 
-  * Scorecard (update targets if changed)+  * [[pub:company:scorecard|Scorecard]] (update targets if changed)
  
 Mark at the footer: "//Last reviewed: Q3 2026 — next review: Q4 2026//" Mark at the footer: "//Last reviewed: Q3 2026 — next review: Q4 2026//"
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 ====== What's In the Handbook (vs. What's Not) ====== ====== What's In the Handbook (vs. What's Not) ======
  
-**Handbook contains:**+**Handbook contains (Public):**
   * ✅ Public policies and commitments (for customers to see)   * ✅ Public policies and commitments (for customers to see)
-  * ✅ Documented processes and procedures (how we do things)+  * ✅ [[pub:company:service_strategy|Service commitments and SLA targets]] 
 +  * ✅ [[pub:trust_center:isms_policy|Security policy overview]] 
 +  * ✅ [[pub:trust_center:risk_framework|Risk management overview]] 
 +  * ✅ Documented processes and procedures
   * ✅ Compliance scope and standards overview   * ✅ Compliance scope and standards overview
-  * ✅ Service commitments and performance targets 
-  * ✅ Organizational structure and roles 
   * ✅ Links to external tools and resources   * ✅ Links to external tools and resources
 +  * ✅ [[pub:company:scorecard|Performance metrics and targets]]
 +  * ✅ [[pub:company:accountability_chart|Organizational structure and roles]]
  
-**Handbook does NOT contain** (kept confidential):+**Handbook does NOT contain** (Confidential; in Unicis Platform):
   * ❌ Internal audit findings or risk assessments   * ❌ Internal audit findings or risk assessments
   * ❌ Corrective action logs or compliance evidence   * ❌ Corrective action logs or compliance evidence
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 Confidential compliance documentation is stored in the Unicis Platform (accessible only to Unicis team). Confidential compliance documentation is stored in the Unicis Platform (accessible only to Unicis team).
 +
 +====== Navigation & Links ======
 +
 +To improve navigation, all handbook pages include:
 +
 +  * **Related pages** — Links to related content
 +  * **Cross-references** — Links to other handbook sections
 +  * **Navigation footer** — Previous/Next links at bottom of page
 +  * **Tags** — Keywords for searching
 +
 +This ensures customers and partners can easily find related information.
  
 ====== Access & Editing ====== ====== Access & Editing ======
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 **Q: How do I know if a page is current?**   **Q: How do I know if a page is current?**  
 A: Check the "Last reviewed" date in the footer. If it's past the next review quarter, time to update it. A: Check the "Last reviewed" date in the footer. If it's past the next review quarter, time to update it.
 +
 +====== Related Pages ======
 +
 +  * [[pub:trust_center:iso_20000_1_overview|ISO 20000-1:2018]] — Service Management System
 +  * [[pub:trust_center:iso_27001_overview|ISO 27001:2022]] — Information Security System
 +  * [[pub:trust_center|Trust Center]] — Main security/compliance hub
 +  * [[pub:processes:process_template|Process Template]] — Template for consistent formatting
 +
 +----
 +
 +==== Navigation ====
 +
 +← [[pub:trust_center|Trust Center]]
  
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