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--- pub:trust_center:iso_20000_1_overview [21.07.2026 13:26] – ISO 20000-1:2018 IT Service Management System - Customer-facing overview Predrag Tasevski
+++ pub:trust_center:iso_20000_1_overview [21.07.2026 13:36] (current) – Update ISO 20000-1 overview with comprehensive cross-links for navigation Predrag Tasevski
@@ Line 52: / Line 52: @@
 Running in parallel with [[pub:trust_center:iso_27001_overview|ISO 27001:2022]] (information security).
-====== Related ======
+====== Key Documentation ======
-  * [[pub:company:service_strategy|Our Service Strategy & Commitments]]
+^ Document ^ Purpose ^ Audience ^
-  * [[pub:trust_center:iso_27001_overview|ISO 27001:2022 — Information Security]]
+| [[pub:company:service_strategy|Service Strategy & Commitments]] | What services we deliver, SLA targets, how we operate | Customers & Partners |
-  * [[pub:company:scorecard|Service Performance Scorecard]]
+| [[pub:trust_center:risk_framework|Risk Assessment Framework]] | How we identify and manage risks to service reliability | Customers & Partners |
-  * [[pub:services:service_design|How We Design Services]]
+| [[pub:company:scorecard|Service Performance Scorecard]] | Real-time metrics on uptime, response time, deployments | Customers & Partners |
-  * [[pub:services:service_transition|How We Deploy Safely]]
+| [[pub:trust_center:document_control_procedure|Document Control Procedure]] | How we maintain accurate, current documentation | Customers & Partners |
-  * [[pub:services:service_delivery|How We Deliver Quality Service]]
+====== Related Standards ======
+  * [[pub:trust_center:iso_27001_overview|ISO 27001:2022]] — Information Security Management (parallel program)
+  * [[pub:trust_center:nis2_scope_determination|NIS2 Directive]] — EU regulatory requirement
+  * [[pub:trust_center:cra_scope_determination|CRA Scope Determination]] — EU regulatory requirement
+  * [[pub:trust_center:policies:it_security_policy|IT Security Policy]] — Security implementation
+====== Org Structure & Accountability ======
+  * [[pub:company:accountability_chart|Accountability Chart]] — Leadership roles (SMS Sponsor, Service Delivery Owner)
+  * [[pub:company:leadership|Leadership Team]] — Meet the Unicis team
+  * [[pub:company:traction|Quarterly Planning & Reviews]] — How we review performance
 ====== Questions? ======
@@ Line 66: / Line 78: @@
 → Email us: **compliance@unicis.tech**
+----
+==== Navigation ====
+← [[pub:trust_center|Trust Center]] | [[pub:trust_center:iso_27001_overview|ISO 27001:2022 →]]
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