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pub:trust_center:processes_and_procedures [25.09.2024 12:29] – ↷ Page moved from processes_and_procedures to pub:trust_center:processes_and_procedures Predrag Tasevskipub:trust_center:processes_and_procedures [07.06.2026 14:56] (current) – Predrag Tasevski
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 ====== Processes and Procedures ====== ====== Processes and Procedures ======
  
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 ===== 2. Onboarding Process ===== ===== 2. Onboarding Process =====
  
-  * **Welcome Packet:** New hires receive a link to [[|Unicis Handbook]] company information, tools setup guides, and contact details. +  * **Welcome Packet:** New hires receive a link to [[:start|Unicis Handbook]] company information, tools setup guides, and contact details. 
-  * **Orientation:** Conduct a virtual reading of the handbook to introduce new hires to the team, [[unicis#culture|culture]], essential [[trust_center|procedures]], and [[communications|communication]] guidelines.+  * **Orientation:** Conduct a virtual reading of the handbook to introduce new hires to the team, [[..:company:unicis#culture|culture]], essential [[..:trust_center|procedures]], and [[..:company:communications|communication]] guidelines.
   * **Equipment:** Right now, we don’t give new employees any equipment. They are supposed to use their personal devices and adjust to what they need to work without any interference.   * **Equipment:** Right now, we don’t give new employees any equipment. They are supposed to use their personal devices and adjust to what they need to work without any interference.
-  * **Training:** Provide access to training materials and schedule introductory meetings with relevant team members and [[leadership|leaders]].+  * **Training:** Provide access to training materials and schedule introductory meetings with relevant team members and [[..:company:leadership|leaders]].
  
 ===== 3. Communication Guidelines ===== ===== 3. Communication Guidelines =====
  
-  * **Tools:** Use company-approved tools for communication see full list at company [[tech_stack_applications/|Tech Stack Applications]].+  * **Tools:** Use company-approved tools for communication see full list at company [[pub:operations:tech_stack_applications|Tech Stack Applications]].
   * **Response Time:** Aim to respond to messages and emails within 24 hours during business days.   * **Response Time:** Aim to respond to messages and emails within 24 hours during business days.
   * **Status Updates:** Update your status on communication tools to indicate availability (e.g., available, in a meeting, away).   * **Status Updates:** Update your status on communication tools to indicate availability (e.g., available, in a meeting, away).
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   * **Start of Day Check-In:** Employees must check in with their team leader or manager at the start of their workday via the designated communication tool.   * **Start of Day Check-In:** Employees must check in with their team leader or manager at the start of their workday via the designated communication tool.
-  * **Task Management:** Use a project management tool (e.g., [[service_vendor_providers#gitlab|GitLab Project]] and [[tech_stack_applications#openproject|OpenProject]]) to track tasks, deadlines, and project progress.+  * **Task Management:** Use a project management tool (e.g., [[..:operations:service_vendor_providers#gitlab|GitLab Project]] and [[..:operations:tech_stack_applications#openproject|OpenProject]]) to track tasks, deadlines, and project progress.
   * **Breaks:** Regular breaks are necessary to maintain productivity and well-being. Take a 5- to 10-minute break every hour.   * **Breaks:** Regular breaks are necessary to maintain productivity and well-being. Take a 5- to 10-minute break every hour.
  
 ===== 5. Meetings and Collaboration ===== ===== 5. Meetings and Collaboration =====
  
-  * **Scheduling:** Use a shared calendar (e.g., [[tech_stack_applications#calendar|Unicis Intranet Calendar]]) to schedule meetings and avoid conflicts. +  * **Scheduling:** Use a shared calendar (e.g., [[..:operations:tech_stack_applications#calendar|Unicis Intranet Calendar]]) to schedule meetings and avoid conflicts. 
-  * **Agendas:** Distribute [[communications#meeting_agendas|meeting agendas]] at least 24 hours in advance. Stick to the agenda to ensure efficient use of time.+  * **Agendas:** Distribute [[..:company:communications#meeting_agendas|meeting agendas]] at least 24 hours in advance. Stick to the agenda to ensure efficient use of time.
   * **Minutes:** Assign a note-taker for each meeting to document key points and action items. Share minutes within 24 hours post-meeting.   * **Minutes:** Assign a note-taker for each meeting to document key points and action items. Share minutes within 24 hours post-meeting.
-  * **Collaboration Tools:** Use collaborative tools (e.g., [[tech_stack_applications#netxcloud|Nextcloud]], [[tech_stack_applications#drawio|Draw.IO]], [[tech_stack_applications#notes|Notes]], [[tech_stack_applications#openproject|OpenProject]]) for real-time editing and brainstorming sessions.+  * **Collaboration Tools:** Use collaborative tools (e.g., [[..:operations:tech_stack_applications#netxcloud|Nextcloud]], [[..:operations:tech_stack_applications#drawio|Draw.IO]], [[..:operations:tech_stack_applications#notes|Notes]], [[..:operations:tech_stack_applications#openproject|OpenProject]]) for real-time editing and brainstorming sessions.
  
 ===== 6. Community Engagement ===== ===== 6. Community Engagement =====
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 ===== 8. Data Security and Confidentiality ===== ===== 8. Data Security and Confidentiality =====
  
-  * **IT Security Policy:** Follow the [[it_security_policy/|IT Security Policy]].+  * **IT Security Policy:** Follow the [[pub:trust_center:policies:it_security_policy|IT Security Policy]].
  
 ===== 9. Technical Support ===== ===== 9. Technical Support =====
  
-  * **Help Desk:** Provide a [[tech_stack_applications/|FreeScout]] virtual help desk for technical support. Ensure employees and community members know how to submit tickets or request assistance.+  * **Help Desk:** Provide a [[pub:operations:tech_stack_applications|FreeScout]] virtual help desk for technical support. Ensure employees and community members know how to submit tickets or request assistance.
   * **Response Time:** Aim to respond to technical issues within 2 hours during business days.   * **Response Time:** Aim to respond to technical issues within 2 hours during business days.
-  * **Training:** In the [[|Unicis handbook]], we provide regular updates regarding new tools, software updates, and best practices.+  * **Training:** In the [[:start|Unicis handbook]], we provide regular updates regarding new tools, software updates, and best practices.
  
 ===== 10. Employee and Community Well-being ===== ===== 10. Employee and Community Well-being =====
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 ===== 11. Compliance and Reporting ===== ===== 11. Compliance and Reporting =====
  
-  * **Compliance:** Ensure all employees and community members comply with company [[policies|policies]].+  * **Compliance:** Ensure all employees and community members comply with company [[pub:trust_center:policies|policies]].
   * **Reporting:** Regularly report on team performance, project status, and any issues to senior management and the community.   * **Reporting:** Regularly report on team performance, project status, and any issues to senior management and the community.
-  * **Audits:** Conduct [[trust_center/|periodic audits]] to ensure compliance with internal policies and external regulations.+  * **Audits:** Conduct [[pub:trust_center|periodic audits]] to ensure compliance with internal policies and external regulations.
  
 ===== 12. Termination Procedures ===== ===== 12. Termination Procedures =====