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pub:trust_center:processes_and_procedures [14.07.2025 13:49] – ↷ Links adapted because of a move operation ::1pub:trust_center:processes_and_procedures [07.06.2026 14:56] (current) – Predrag Tasevski
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 +~~REDIRECT>pub:processes:start~~
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 ====== Processes and Procedures ====== ====== Processes and Procedures ======
  
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 ===== 3. Communication Guidelines ===== ===== 3. Communication Guidelines =====
  
-  * **Tools:** Use company-approved tools for communication see full list at company [[tech_stack_applications/|Tech Stack Applications]].+  * **Tools:** Use company-approved tools for communication see full list at company [[pub:operations:tech_stack_applications|Tech Stack Applications]].
   * **Response Time:** Aim to respond to messages and emails within 24 hours during business days.   * **Response Time:** Aim to respond to messages and emails within 24 hours during business days.
   * **Status Updates:** Update your status on communication tools to indicate availability (e.g., available, in a meeting, away).   * **Status Updates:** Update your status on communication tools to indicate availability (e.g., available, in a meeting, away).
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 ===== 8. Data Security and Confidentiality ===== ===== 8. Data Security and Confidentiality =====
  
-  * **IT Security Policy:** Follow the [[it_security_policy/|IT Security Policy]].+  * **IT Security Policy:** Follow the [[pub:trust_center:policies:it_security_policy|IT Security Policy]].
  
 ===== 9. Technical Support ===== ===== 9. Technical Support =====
  
-  * **Help Desk:** Provide a [[tech_stack_applications/|FreeScout]] virtual help desk for technical support. Ensure employees and community members know how to submit tickets or request assistance.+  * **Help Desk:** Provide a [[pub:operations:tech_stack_applications|FreeScout]] virtual help desk for technical support. Ensure employees and community members know how to submit tickets or request assistance.
   * **Response Time:** Aim to respond to technical issues within 2 hours during business days.   * **Response Time:** Aim to respond to technical issues within 2 hours during business days.
   * **Training:** In the [[:start|Unicis handbook]], we provide regular updates regarding new tools, software updates, and best practices.   * **Training:** In the [[:start|Unicis handbook]], we provide regular updates regarding new tools, software updates, and best practices.
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 ===== 11. Compliance and Reporting ===== ===== 11. Compliance and Reporting =====
  
-  * **Compliance:** Ensure all employees and community members comply with company [[policies|policies]].+  * **Compliance:** Ensure all employees and community members comply with company [[pub:trust_center:policies|policies]].
   * **Reporting:** Regularly report on team performance, project status, and any issues to senior management and the community.   * **Reporting:** Regularly report on team performance, project status, and any issues to senior management and the community.
-  * **Audits:** Conduct [[trust_center/|periodic audits]] to ensure compliance with internal policies and external regulations.+  * **Audits:** Conduct [[pub:trust_center|periodic audits]] to ensure compliance with internal policies and external regulations.
  
 ===== 12. Termination Procedures ===== ===== 12. Termination Procedures =====