We at Unicis are using the Minimum Viable Secure Product (MVSP) as a baseline for enterprise-ready products and services.

You can request the Data Processing Agreement example, and by contacting us.

We are committed to follow and implement all the guidelines and recommendations from GDPR with regards to all the data and information we handle, process, and store at Unicis.

All of Unicis infrastructure runs in OVHCloud, hosted in European regions. You can find more information about security practices on their cloud security page.

We use hybrid cloud services, and configured to use AES-256 encryption for all data at rest.

We like to keep our data organized, and for that we created different categories on which all Unicis’s data needs to be categorized. The categories define who can access it and which level of monitoring they receive:

• Public: Information available in our main website and marketing information
• Internal: Unreleased information and details about Unicis roadmap
• Confidential: Customers’ data and Unicis employees’ information

All communications with Unicis servers is done over TLS.

At Unicis we inspect closely any code before it is release. Our developers inspect the logic and information flows of each new feature to ensure no security vulnerabilities are introduced. But because humans aren’t perfect we also write tests to ensure the application does not behave in an unexpected way.

We also run semiautomatic scanning tools for new features to find any security problems.

We enforced two-factor authentication (2FA), and Single Sign-On (SSO) for all internal and external tools that we use at Unicis.

The complexity of the password must be at least 12 characters, and it must contain at least one uppercase and lowercase letter, digit, and special character.

If password authentication is used in addition to single sign-on, we enforce: - Do not limit the permitted characters that can be used - Do not limit the length of the password to anything below 64 characters - Do not use secret questions as a sole password reset requirement - Require email verification of a password change request - Require the current password in addition to the new password during password change - Store passwords in a hashed and salted format using a memory-hard or CPU-hard one-way hash function - Enforce appropriate account lockout and brute-force protection on account access - Do not provide default passwords for users or administrators

We use third-party libraries to make our application better every day. Hence we review and monitor our third-party components and libraries for known vulnerabilities using automatic systems like Dependency Scanning, Dynamic Application Security Testing (DAST) and Static Application Security Testing (SAST). Each report is analyzed and acted on based on the criticality of the vulnerability, with a response time from 1-3 days for critical vulnerabilities to 8-14 days for medium risk vulnerabilities (as defined by their CVSS score).

We maintain a list of sensitive data types that the application is expected to process.

At Unicis we maintain an up-to-date diagram indicating how sensitive data and where it ends up being stored.

Inside our hybrid cloud infrastructure we segment our network into different areas, decoupling our production environments from our testing and development environments.

We use monitoring services to alert us on any anomalous behavior and any suspicious activity within our backend systems and in our infrastructure.

As listed in our website, we have integrations for Atlassian products.

We follow Atlassian Marketplace Bug Bounty Program and complete Security-Self-Assessment Program.

Our systems monitor for anomalous and suspicious activity across the different systems we use to run the platform.

Each and every incident at Unicis goes through the rigorous internal incident management process. This allows us to ensure to identify the root cause of the incident and it is resolved. The process also describes how to escalate and communicate these incidents to the different parties involved.

We maintain and regularly update an internal Threat Model of our infrastructure, assets, and application. We define the type of data and risk that each component is exposed to and how we protect these. This help us in segregating our infrastructure and maintaining a minimum access policy approach and need to know principle.

At Unicis we maintain a list of third-party companies with access to customer data, and make it available to clients and business partners upon request, and assess third-party companies annually against the latest MVSP release.

Unicis’s infrastructure is built on top of hybrid cloud providers and we use their services to generate daily backups for our database that are then retained for up to 30 days. To ensure data recovery process is working as intended, we execute data recovery exercises regularly.

We perform periodic risk analysis and assessments to ensure that our information security policies and practices meet the requirements and applicable regulatory obligations.

We always appreciate when Unicis users and security researchers contact us regarding security vulnerabilities. There is no 100% secure product. Feel free to reach us at security (at) unicis (dot) tech. More details see security.txt or OpenBugBounty Program.