Search
You can find the results of your search below.
Matching pagenames:
Fulltext results:
- Support Resolution @pub:processes
- ====== Support Resolution ====== > 🔄 **Status: Draft** — Review and approve at next Quarterly Session. [[... Purpose ===== To resolve customer and community support requests consistently, with clear response time e... ===== Trigger ===== This process starts when a support request arrives — via FreeScout (email), Discord (#support), Matrix, or GitHub Issues. ===== Steps =====
- Communications @pub:company
- |CEO | |Customer support, renewals & deployments|CCO | ... reading and responding to emails. This [[https://support.unicis.tech/|system (FreeScout)]] ensures that in... ral topics. | |''%%#help-and-support%%''|Help and support for Unicis Products.| |''%%#community%%'' |Engaging with community.
- Tech Stack Applications @pub:operations
- g/unicis]] | Alexander | Public-facing; community support, announcements, partner channel | | **Nextcloud C... r quarterly Rock planning | ---- ===== Customer Support ===== ^ Tool ^ Purpose ^ URL ^ DRI ^ Notes ^ | **FreeScout** | Support inbox and team email management | Internal | Predrag | All inbound support requests; shared team inbox for support@unicis.te
- Products @pub:company
- usage documentation, contributor experience, and support escalation. At Unicis, anyone can contribute an... 't cause problems or break things. ===== Version support ===== We offer support for multiple versions of our software to help users who can't upgrade right away. ... valued at Unicis. We provide clear guidelines and support for external developers to contribute to our proj
- Customer Onboarding @pub:processes
- annel or Discord. Assign to Alexander for ongoing support and community engagement. \\//Tool: Matrix, Disco... organisation, plan, notes) * The customer has a support channel (Matrix or Discord) ===== Tools ===== ... fecycle * **FreeScout** — personal outreach and support email * **Jitsi** — onboarding call * **Nextc
- Processes and Procedures @pub:trust_center
- policy/|IT Security Policy]]. ===== 9. Technical Support ===== * **Help Desk:** Provide a [[tech_stack_... ions/|FreeScout]] virtual help desk for technical support. Ensure employees and community members know how ... ed. Provide access to mental health resources and support. * **Work-Life Balance:** Promote a healthy wor
- Scorecard @pub:company
- [[https://erp.unicis.tech|Dolibarr]] | | 3 | Open support tickets (unresolved >48h) | Predrag | < 5 | FreeS... und partner conversations (calls/emails sent) * Support tickets unresolved >48h (FreeScout) === Peter —
- Software Development Lifecycle @pub:development
- ition from development to ongoing maintenance and support. ==== Guidelines ==== * Ensure all critical a... re and distribute comprehensive documentation and support materials. * Monitor and address any issues tha
- Partner Onboarding @pub:processes
- : commission structure, co-marketing obligations, support responsibilities, and term. \\//Tool: [[https://e... ion model, how to register deals, how to escalate support issues. \\//Tool: [[https://cloud.unicis.tech|Nex
- Core Processes @pub:processes
- | [[pub:processes:partner_onboarding|→ View]] | | Support Resolution | Alexander | 🔄 Draft | [[pub:processes:support_resolution|→ View]] | | Invoicing & Billing | Pre
- What is Unicis?
- w looking for funding opportunities and community support to further develop our open-source platform and m
- Right to Erasure Request Form
- . </WRAP> <WRAP half column> <form> Action mail support@unicis.tech subject "[Right to Erasure Request Fo
- Leadership @pub:company
- e brand awareness and customer acquisition. * **Support and Accountability:** Helping the founder and mak
- Traction: Rocks, Meetings & Issues @pub:company
- ompany Rocks are set first; individual Rocks must support them ==== Good Rock vs Bad Rock ==== ^ Bad Rock
- Vision/Traction Organizer (V/TO) @pub:company
- nity-audited - **EU regulatory depth** — native support for NIS2, GDPR, ISO 27001, DORA, and CRA in a sin