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- Customer Onboarding @pub:processes
- rts when a new trial signup is confirmed — either via the unicis.tech signup form (Mautic notification) or via a direct outreach that results in a trial account... //erp.unicis.tech|Dolibarr]] and continue nurture via Mautic only. \\//Tool: [[https://erp.unicis.tech|... ked (day 2–3)** — Send a personal welcome message via email (FreeScout) offering a 30-minute onboarding
- Minimum Viable Secure Product (MVSP) Implementation Overview @pub:trust_center
- xternal vulnerability reports | Reports accepted via `security.txt` page, tracked in IRIS, linked to G... | Awareness and secure dev training delivered via Unicis Awareness Module. Participation tracked pe... curity Controls**. Regional segmentation enforced via Mautic. | | Bus... | Dependency patching | Monitored via Dependabot/Renovate. Wazuh flags CVEs. Fix SLA: <
- Open Position: Compliance, Privacy & Cybersecurity Advisor @pub:recruitment
- Time logging:** OpenProject timesheets; invoicing via your own invoice to Unicis (processed through [[https://erp.unicis.tech|Dolibarr]], paid via Wise) * **Onboarding:** Mandatory onboarding via [[pub:onboarding/start|Unicis Moodle]] (short, asyn... CV templates, please) to **careers@unicis.tech** via FreeScout, or reach out directly to Predrag on [[
- Tech Stack Applications @pub:operations
- tic, Dolibarr, FreeScout, Matrix, and other tools via automated workflows | ---- ===== Marketing & Cu... Peter | Monitors all self-hosted services; alerts via Matrix | | **CrowdSec** | Security monitoring and... h]] | Peter | cState-based; updated automatically via MonitorBot | ---- ===== Tool Access ===== Acce... To request access: - Message the DRI directly via [[pub:company/communications#matrixelement|Elemen
- EU Project Delivery @pub:processes
- nija assigns the task in OpenProject and notifies via Matrix (#eu-projects channel). \\//Tool: OpenProj... review** — Draft shared with consortium partners via the project's communication channel (email or pro... - **Submission** — Final deliverable submitted via the EU project portal (e.g., PPMI, Funding & Tend... th the project's financial controller and submits via the portal. \\//Tool: [[https://erp.unicis.tech|D
- Invoicing & Billing @pub:processes
- id after 14 days, Predrag sends a manual reminder via FreeScout. If unpaid after 30 days, escalate to a... / email// - **Payment sent** — Commission paid via Wise. Marked in [[https://erp.unicis.tech|Dolibar... / - **Submission** — Financial report submitted via the EU project portal. Confirmation saved in Next
- Communications @pub:company
- CMS]] - an open source content management system, via following [[https://www.unicis.tech/admin/|link]]... ndar.html#create-a-new-event|Create a new event]] via [[https://cloud.unicis.tech/apps/calendar/|Nextcl
- Products @pub:company
- s product roadmap is transparent and can be found via the [[https://feedback.unicis.tech|Unicis Feedbac... akeholders are welcome to submit feature requests via the [[https://feedback.unicis.tech|Unicis Feedbac
- Partner Onboarding @pub:processes
- formal interest in the Unicis partner programme (via contact form, direct outreach, or referral). ===... . Predrag confirms and begins customer onboarding via the [[pub:processes:customer_onboarding|Customer
- Support Resolution @pub:processes
- s process starts when a support request arrives — via FreeScout (email), Discord (#support), Matrix, or... s are centralised in FreeScout. Requests arriving via Discord or Matrix are copied to FreeScout by Alex
- Processes and Procedures @pub:trust_center
- m leader or manager at the start of their workday via the designated communication tool. * **Task Man... ievements and milestones during team meetings and via communication tools. ===== 8. Data Security and
- Privacy Policy @pub:trust_center:policies
- our data?| We collect your data only if you share via newsletter, contact and support form. ++++ ++++ ... o exercise any of these rights, please contact us via [[https://unicis-tech.atlassian.net/servicedesk/c
- Unicis SOC Plan
- h them with observables from threat intelligence (via Cortex and MISP). * Zabbix + TheHive: *
- Leadership @pub:company
- te will receive a contract agreement to be signed via our internal tool. === Candidate correspondence
- Traction: Rocks, Meetings & Issues @pub:company
- L10:** Every **Monday at 10:00 CET**, 90 minutes, via [[https://cloud.unicis.tech|Nextcloud Talk]] (or