Unicis is pursuing ISO/IEC 20000-1:2018 certification — an international standard that demonstrates our commitment to reliable, professional IT service delivery aligned with ITIL best practices.
ISO 20000-1:2018 certification means:
When we're certified, you can trust that Unicis operates your compliance data with the same discipline as large enterprises.
ISO 20000-1 is the only ISO standard designed specifically for IT service providers. It focuses on:
For SaaS providers handling sensitive compliance data (like Unicis), this certification signals professional, managed service delivery.
As part of ISO 20000-1, Unicis commits to:
| Commitment | Target |
|---|---|
| Platform Availability | ≥ 99% uptime per month |
| Critical Incident Response (P1) | ≤ 2 hours response time |
| High Priority Incident Response (P2) | ≤ 8 hours response time |
| Deployment Success Rate | ≥ 99% (no rollbacks due to bugs) |
| Security Patch Deployment | ≤ 7 days for critical vulnerabilities |
See the Scorecard for real-time performance against these targets.
| Phase | Timing | Status |
|---|---|---|
| Foundation | Sept–Oct 2026 | Policy & strategy approved |
| Implementation | Nov–Dec 2026 | Service procedures documented and tested |
| Certification Audit | Jan–May 2027 | Third-party audit |
| Certified | May 2027 | ISO 20000-1 certificate issued |
Running in parallel with ISO 27001:2022 (information security).
| Document | Purpose | Audience |
|---|---|---|
| Service Strategy & Commitments | What services we deliver, SLA targets, how we operate | Customers & Partners |
| Risk Assessment Framework | How we identify and manage risks to service reliability | Customers & Partners |
| Service Performance Scorecard | Real-time metrics on uptime, response time, deployments | Customers & Partners |
| Document Control Procedure | How we maintain accurate, current documentation | Customers & Partners |
Questions about our ISO 20000-1 certification or service commitments?
→ Email us: compliance@unicis.tech