This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ====== Scorecard ====== The Scorecard gives every Unician a weekly pulse on the health of the business. It replaces gut-feel with objective numbers. Every metric has a single owner — not a team, one person — and a weekly target. The Scorecard is reviewed in the first 5 minutes of every [[pub:company:traction#level_10_meeting|Level 10 Meeting]]. [[pub:company:vision_traction_organizer|← Back to V/TO]] ---- ===== How the Scorecard Works ===== * Each metric has one **owner** (the person accountable, not necessarily the one doing the work) * Each metric has a **weekly target** — a number, not a feeling * Green = on or above target. Red = below target * Red numbers go on the [[pub:company:traction#issues_list|Issues List]] for IDS — they are not discussed during Scorecard review * The goal is 13 consecutive weeks of green > ⚠️ **Rule:** The Scorecard is not a project status report. It measures the health of the business, not the completion of tasks. Rocks and To-Dos live in [[https://scrum.unicis.tech|OpenProject]]. ---- ===== Company Scorecard ===== ^ # ^ Metric ^ Owner ^ Weekly Target ^ Tool / Source ^ | 1 | New trial signups | Predrag | 3 | Mautic / Matomo | | 2 | MRR (Monthly Recurring Revenue) | Predrag | Track weekly delta | [[https://erp.unicis.tech|Dolibarr]] | | 3 | Open support tickets (unresolved >48h) | Predrag | < 5 | FreeScout | | 4 | GitHub PRs merged (platform) | Peter | ≥ 3 | GitHub | | 5 | EU project deliverables on track (%) | Alexander | 100% | [[https://scrum.unicis.tech|OpenProject]] | | 6 | Platform uptime (%) | Peter | ≥ 99.5% | status.unicis.tech / Grafana | | 7 | Newsletter open rate (last send) | Ksenija | ≥ 35% | Mautic | | 8 | Active paying organisations | Predrag | Track weekly delta | [[https://erp.unicis.tech|Dolibarr]] | | 9 | Critical security alerts (CrowdSec) | Peter | 0 unresolved | Grafana / Matrix alerts | | 10 | Website organic sessions (week-over-week) | Ksenija | ↑ vs prior week | Matomo | ---- ===== Individual Measurables by Seat ===== Each person in each seat is accountable for at least one number per week. These feed into the Company Scorecard or stand alone as seat-level health indicators. === Predrag — CEO (runs all functions) === * New trial signups this week * MRR delta (week-over-week) * Outbound partner conversations (calls/emails sent) * Support tickets unresolved >48h (FreeScout) === Peter — Technical Development === * PRs merged to main branch * Open critical bugs (P0/P1) unresolved * Platform uptime % === Alexander — Stakeholder & EU Projects Management === * EU project deliverables on track (% of active milestones green in OpenProject) * Stakeholder communications sent this week * Community GitHub activity (issues opened/closed/commented) === Ksenija — Marketing & SEO Strategy === * Website organic sessions (Matomo, week-over-week) * Newsletter open rate (Mautic, last send) * New content published (blog posts / social posts) ---- ===== Scorecard in OpenProject ===== The live Scorecard is maintained as a shared wiki page in [[https://scrum.unicis.tech|OpenProject]] and updated by each owner before the Monday Level 10 meeting. → [[https://scrum.unicis.tech|Open Scorecard in OpenProject]] //If you do not have access to OpenProject, contact the CEO.// ---- ===== Adding or Changing a Metric ===== Metrics should be stable — don't change them frequently or they lose meaning. To propose a new metric or retire an existing one: - Add it to the Issues List in the next Level 10 Meeting - Discuss and agree as a leadership team (IDS process) - Update this page and the OpenProject Scorecard together A metric should be removed if it stays green for 8+ consecutive weeks without anyone looking at it — it has served its purpose. ---- [[pub:company:vision_traction_organizer|→ Back to V/TO]] | [[pub:company:traction|→ Rocks & Level 10 Meetings]] | [[pub:company:leadership|→ Accountability Chart]] ---- //Last reviewed: Q2 2026 — next review: Q3 2026 Quarterly Session// {{tag>scorecard eos data kpi metrics}}