This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ====== Core Processes ====== This section documents the Core Processes that run Unicis. A Core Process is a named, repeatable workflow that produces a consistent result. Every process has a single owner, a clear set of steps, and a list of the tools involved. Documenting processes is not bureaucracy — it is how Unicis delivers consistent quality as the team grows, onboards new Unicians, and operates across time zones. > 📌 **Rule:** If a process is not documented here, it does not officially exist. If you are doing something repeatedly and it is not here, document it. ---- ===== Process Index ===== ^ Process ^ Owner ^ Status ^ Page ^ | Customer Onboarding | Predrag | ✅ Documented | [[pub:processes:customer_onboarding|→ View]] | | Platform Release | Peter | ✅ Documented | [[pub:processes:platform_release|→ View]] | | EU Project Delivery | Ksenija | ✅ Documented | [[pub:processes:eu_project_delivery|→ View]] | | Partner Onboarding | Predrag | 🔄 Draft | [[pub:processes:partner_onboarding|→ View]] | | Support Resolution | Alexander | 🔄 Draft | [[pub:processes:support_resolution|→ View]] | | Invoicing & Billing | Predrag | 🔄 Draft | [[pub:processes:invoicing_billing|→ View]] | //Status: ✅ Documented = reviewed and approved | 🔄 Draft = written but not yet reviewed | ❌ Missing = needs to be written// ---- ===== How to Read a Process Page ===== Each process page contains: * **Purpose** — why this process exists * **Owner** — the single person accountable for the process working correctly * **Trigger** — what starts the process * **Steps** — numbered, in order, with tool references * **Output** — what a successful completion looks like * **Tools** — applications used in the process * **Notes** — exceptions, edge cases, or known issues ---- ===== How to Update a Process ===== - Make the change in DokuWiki (you can suggest edits if you do not have write access) - Add a note at the bottom of the page with the date and what changed - Notify the process owner via [[pub:company/communications#matrixelement|Matrix]] so they can review Processes are reviewed at minimum once per year at the Annual Planning Session, and whenever a major tool change affects the workflow. ---- ===== How to Add a New Process ===== - Copy the [[pub:processes:process_template|Process Template]] - Create a new page under ''/pub/processes/'' - Add it to the index table above - Notify the CEO ---- [[pub:company:vision_traction_organizer|← Back to V/TO]] | [[pub:company:traction|← Back to Traction]] {{tag>processes eos operations core-processes}}