Core Processes
This section documents the Core Processes that run Unicis. A Core Process is a named, repeatable workflow that produces a consistent result. Every process has a single owner, a clear set of steps, and a list of the tools involved.
Documenting processes is not bureaucracy โ it is how Unicis delivers consistent quality as the team grows, onboards new Unicians, and operates across time zones.
๐ Rule: If a process is not documented here, it does not officially exist. If you are doing something repeatedly and it is not here, document it.
Process Index
| Process | Owner | Status | Page |
|---|---|---|---|
| Customer Onboarding | Predrag | โ Documented | โ View |
| Platform Release | Peter | โ Documented | โ View |
| EU Project Delivery | Ksenija | โ Documented | โ View |
| Partner Onboarding | Predrag | ๐ Draft | โ View |
| Support Resolution | Alexander | ๐ Draft | โ View |
| Invoicing & Billing | Predrag | ๐ Draft | โ View |
Status: โ Documented = reviewed and approved | ๐ Draft = written but not yet reviewed | โ Missing = needs to be written
How to Read a Process Page
Each process page contains:
- Purpose โ why this process exists
- Owner โ the single person accountable for the process working correctly
- Trigger โ what starts the process
- Steps โ numbered, in order, with tool references
- Output โ what a successful completion looks like
- Tools โ applications used in the process
- Notes โ exceptions, edge cases, or known issues
How to Update a Process
- Make the change in DokuWiki (you can suggest edits if you do not have write access)
- Add a note at the bottom of the page with the date and what changed
- Notify the process owner via Matrix so they can review
Processes are reviewed at minimum once per year at the Annual Planning Session, and whenever a major tool change affects the workflow.
How to Add a New Process
- Copy the Process Template
- Create a new page under
/pub/processes/ - Add it to the index table above
- Notify the CEO