Handbook Maintenance

This page defines how the Unicis Handbook is kept accurate, current, and useful. A handbook that is not maintained is a liability — it creates confusion and erodes trust both internally and externally.

Each section of the handbook has a designated owner responsible for keeping it current.

Certain events must trigger an immediate handbook update, regardless of the review schedule:

• New contractor or tool introduced → Update TPSRM and Tech Stack Applications before the tool is used
• Contractor offboarded → Confirm access revocation is logged per TPSRM
• Policy change → Update the relevant policy page and announce in #town-square on Matrix
• New team member → Update Org Chart and Open Positions
• New framework or compliance requirement → Add to Controls and relevant Trust Center pages
• Process change → Update the relevant Core Process page within one week
• Vendor added or removed → Update Vendor Providers and Subprocessors

Every substantive page should include a “Last reviewed” note at the bottom:

//Last reviewed: [Month Year] — [Owner]//

If a page has not been reviewed in more than 6 months, flag it with:

<wrap warning>This page may be outdated. Last reviewed: [date]. Please contact the CEO to request a review.</wrap>

Each year in Q1, the CEO conducts a full handbook review aligned with the ISO 27001 internal audit cycle:

1. Read every public-facing page
2. Verify all links are live and accurate
3. Confirm all tool references match the current Tech Stack
4. Confirm all vendor references match the current Subprocessors list
5. Archive or delete pages that are no longer relevant
6. Document the audit completion in this page with the date

Last annual audit: — (due Q1 2027)

Anyone — team members, contractors, and community members — can suggest edits:

1. Click “Edit this page” on any page
2. Make your suggested changes and add a clear edit summary
3. A core team member will review and approve or discuss within 5 business days

For structural changes (new sections, new pages, navigation), open a discussion in the #handbook Matrix channel first.

Last reviewed: June 2026 — Predrag